The following steps will vary depending on your TV menu options (A or B):.Under How to use your TV, select Help Guide (Manual).On the supplied remote, press the HELP button.After the factory reset process completes, the TV will start the initial setup.Īlternative: use the HELP button on your remote to perform a Factory Data Reset The factory reset may take a few minutes. Select Storage & reset → Factory data reset → Erase everything → Yes.Select Device Preferences → Reset → Factory data reset → Erase everything → Yes.Select System → About → Reset → Factory data reset → Erase everything → Yes.The following steps will vary depending on your TV menu options (A, B or C):.On the remote control, press the (Quick Settings button), HOME button or ACTION MENU button depending on your TV/remote control.A factory data reset removes all custom settings in the TV, including Google account settings, apps, channels, and wireless network settings. If you can't access the TV Settings menu, please skip to the manual Factory Data Reset (applicable to Android TV & Google TV).īEFORE YOU START : Once you complete the reset, you will have to go through the initial setup again, similarly to when you first activated the TV. This reset type returns the TV to its original out-of-the-box settings and can solve more persistent issues. If the previous steps didn't work, but you can access the TV settings with your remote, try performing a Factory Data Reset. Option 2: Force Restart the TV in the TV settings. Press and hold the POWER button until a menu appears, and select Restart.
Press and hold the POWER button until the TV shuts down and restarts.Option 1: Force Restart the TV with the remote control Power button. You can either use the remote control to start the soft reset or use the remote to go to your TV menu settings: Soft reset with the remote control (ANDROID TV & GOOGLE TV)Ī soft reset does not delete any information and is a safe way to troubleshoot minor issues. If you aren't sure of your TV type, check if your BRAVIA TV is a Google TV, an Android TV or other. Try each step if it applies to your situation before moving on to the next. Manual Factory Reset with buttons (Android TV & Google TV).You can't do anything with your remote control and can't access the settings menu. Your TV is unresponsive, and you can't access the TV menu with your remote control: e.g., your TV is stuck, not powering on, not displaying a picture, or continuously rebooting.Factory reset in the Settings menu (All TVs) → skip to this section of the article.Still, you're experiencing specific issues: e.g., an app is crashing or stuck, the TV randomly turns off and on, or you're experiencing image or sound distortions. Your TV is responsive, and you can access the TV menu with your remote control.In this article, we will discuss several options to troubleshoot your television, depending on what you're experiencing:
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